About Us
At Third Rock Energy we are a family-run business who have been supplying portable electric vehicle plug-in chargers and EV charging cables, specifically designed for use in the UK, since our establishment in 2019.
We are based in Pontefract, West Yorkshire where we have lived and worked for over 20 years.
As a family business, we are passionate about the work we do; so our customers can be assured that we take great pride and care when running our company every day.
High quality products and exceptional customer service are at the heart of everything we do. Which is why, we will only ever stock products that are of the highest quality and carry the highest level of certification. Furthermore, when it comes to service, we believe that a great shopping experience should come as standard.
We are passionate about treating people how we would like to be treated ourselves. Whether you are one of our valued customers, suppliers or partners, you will always be met with a friendly and helpful approach from everyone at Third Rock Energy.
As one of the first UK based suppliers of electric vehicle plug-in chargers and EV charging cables, we boast a plethora of in-depth industry knowledge and experience which serves to benefit our customers every day, and we are always happy to offer any help and advice with no obligation to purchase.
You can contact us via email hello@thirdrockenergy.co.uk or by phone on 0333 772 6098
How We Began
After a fantastic 20 years of working for some of the UK’s biggest brands and retailers, we have gained extensive and invaluable experience in how to provide the best service possible for UK consumers.
In 2019, we found ourselves searching for a new venture that could feed our passions even more for the next 20 years! In this search, we quickly realised that our main passion was doing our part to help the environment not only now but for future generations as well. As such we knew right away that we wanted to start a business that would contribute towards the global green initiatives.
Our initial business idea was then driven by the exciting impact that Electric Vehicles will have on the environment for decades to come. As we continued our research into the Electric Vehicle market, we quickly realised that one of the biggest challenges the industry faced was that the UK EV charging infrastructure was not ready to support this exciting movement.
Knowing that charging away from the home is the biggest concern for most EV owners, Third Rock Energy was launched to specialise in mobile charging. We pride ourselves on helping EV owners charge their electric vehicle just about anywhere!
Our focus & Commitments
In our first year, we invested a lot of time speaking with EV owners trying to understand your needs and what the common challenges you face as an EV owner are. What we found in summary, was lots of excitement but also a lot of confusion around charging options.
As a result of what we learned from you, we started to shape our business in a way that is designed to help our customers navigate the new and confusing world of EV charging.
We have committed to four principles that will remain the focus of everything we do:
The first being that we committed to making our store simple and easy to understand. You can find all the information you need to help you choose the best product for your needs on our product pages. However, if you can’t, we are always here to help. You can contact us anytime via phone or email. During working hours, you can expect to speak to us the same day and out of working hours you will receive a response from us usually within 1 working day.
Our second commitment was to stock products that meet your needs! Most electric cars come with either 1 charging cable or 1 plug in charger which are no longer than 5 metres in length. Most new EV owners quickly realise that 5 metres simply isn’t long enough to reach their power source. Whether this be at home using a plug-in EV charger or trying to reach a public EV charge point where the parking spaces are often far away. As such, most of our products are available in multiple lengths ranging from 5-20 metres.
Our third commitment is to provide excellent customer service as standard. As we move to an online world, consumers are often shown a price for a product but then asked to pay for early delivery, extended warranty, protective cases etc. Our standard service will always include Free UK delivery for orders over £50, 2 year warranty on all products managed directly by us & UK customer support.
Our final commitment is to Quality. The UK has a different domestic electricity infrastructure to the rest of Europe; meaning our domestic sockets are limited to 13A whereas the rest of Europe is 16A. We invested in a bespoke 13A circuit board for our portable plug-in chargers very early on so we can be sure that our products are suitable and safe for use in the UK. Finally, we will only ever stock products that have been CE & TUV certified to ensure strict adherence to UK standards.
Our family is extremely passionate about Third Rock Energy and we hope you like it too. We aim to be around for generations to come, and we are committed to delivering our promises every day. We are always available so if you need any help or advice at any time, please don’t hesitate to pick up the phone or drop us an email.
Email: hello@thirdrockenergy.co.uk
Call: 0333 772 6098
Third Rock Energy
Unit 4 Tanshelf Industrial Estate
Pontefract
WF8 4PJ
