Third Rock Energy Reviews & Customer Feedback
1,000+ Excellent reviews for Third Rock Energy EV Chargers & Cables. As a leading UK dedicated EV supplier, we deliver quality you can trust. See what our customers say about their experience below.
Very helpful support. Speedy reply to enquiries Really quick service.
Delivered on time. Trickle charge works perfectly with new EV.
Good quality product, working perfectly. Very friendly customer service too!
Brilliant products and exceptional service
Quick delivery, good notifications and what seems to be a good quality product.
Having spent many hours of searching for a safe portable EV charger I was pleased to find Third Rock Energy who are UK based and with decent Trust Pilot ratings. Product safety was my primary requirement and with built in RCD protection this ticked all boxes. I was happy to pay a little bit more and a 2 year warranty is also nice to have. I was pleased with the ordering process and my product arrived the next day.
great company I ordered a electric charge from them, Came very quick and well packaged. Will use them again
The order and delivery was faultless, however I did send 2 Emails to 3rd Rock with a query on connection and didn't get a response, hence the 3 stars
just the job only used once but seems to be very well made and excellent product. And very competitive price. Would buy from you the seller again
Hi, thank you for your kind words! We're thrilled to hear you're pleased with the product.
Increase the length of cable from the input connector to the actual charger by about half meter. I would not mind if the length from the charger to the car connector is reduced by the same amount. This is just how my situation works. I have no issues with the actual charger at all it does exactly what it says it does. The ability to have a slightly longer cable on the input side would be a great option.
The website is user friendly & easy to navigate.
Hi Pete, thank you for your kind words! We're glad you find our website easy to navigate. We appreciate your support!
Quick delivery time worked straight out of the box
Plugs on cable look like good quality and waterproof
All at a good price
Thank you for taking the time to leave a review! We're thrilled to hear that the 20m charging cable worked straight out of the box and that you were impressed with the quality and waterproof plugs. Thank you for choosing our product, we appreciate your support!
Great service and fast delivery. I have one suggestion, please make sure that you enforcise the difference between 32amp and 16amp as they both have a blue plug which in the photos both look the same. Otherwise a really great item.
Thank you for your kind words and for taking the time to share your feedback with us. We are glad to hear that you had a positive experience with our service and that your order was delivered quickly.
Thank you also for your suggestion regarding the 32amp and 16amp plugs. We will definitely take this into consideration and work on making the distinction clearer for our customers. Your input is greatly appreciated. - Michael @ Third Rock Energy
So easy to use, fast delivery. Great purchase and customer service.
We are delighted to hear that our product was easy to use, arrived quickly and that you had a positive experience with our customer service. Thank you for choosing Third Rock Energy!
recommended ervice When my order went missing by the carrier, I contacted and the sent one out immediately and it arrived the next day...Excellent service, great price, highly recommended.
Thank you for your kind words and recommendation! We are glad that our prompt response and quick resolution were able to make up for the mishap with the carrier. We appreciate your support and thank you for choosing us! - Michael @ThirdRockEnergy
Easy with different payment options
Hi there, thank you for taking the time to leave us a review. We're glad to hear that you found our product easy to use, and we appreciate your feedback about our payment options. Thank you for choosing Third Rock Energy!
Good solid piece of kit, handled the charging really well. The only reason I didn't give it 5 stars is because the user manual wasn't very useful in figuring out what the values on the display mean.
Thanks for the feedback! We’re glad to hear the charger is a solid piece of kit.
We appreciate the note about the manual—to help clarify those display values, check out our Ultimate EV Charger Setup Guide. It’s designed to help you get the most out of your Third Rock Energy gear!
You have to give any firm today that gets what you ordered delivered in 2 days. The packaging was 1st class and it was inside a made to measure case. Well done Third Rock Energy
Kind regards
J Widdowson
Thank you for taking the time to leave such a positive review for our product! We are delighted to hear that you received your order within just 2 days and that the packaging was top-notch. We take pride in providing excellent service and we are happy to hear that we met your expectations. Thank you for choosing Third Rock Energy!
I bought the EV domestic mains supply socket together with my charge lead from Third Rock Energy. It was a good online retail experience. The cable seems fine but it should be because I could have paid around half as much. I already had an MK version of this socket but the sales pitch said something about complance with British Standards. It was supposed to be marked "EV" on the back plate as certification for having undergone specific tests. Try as I might I couldn't see any "EV" mark. Inside it's just a vanilla socket and comparison with my MK example shows it to be absolutely identical. MK and Crabtree are well known for quality anyway. At 6 amps charging rate which is 1.5 kW give or take I regard this as nonsense. I'm supposed to believe that my 2.4 kW DeLonghi oil heater drawing maybe 10 amps is OK in a domestic 13 amp ring main outlet, yet this example being presented with a 6 amp load is too onerous for the same 13 amp ring main socket? I know I'm probably wrong in my reasoning somewhere but until proven otherwise I'm not convinced. It is installed and working fine, just like my MK example. The basic design just like the identical MK example is flawed; the 13 amp socket is offset within the enclosure and the cable is much too great in diameter to set over to the cable gland without imparting undue stress to the plastic mouldings. As anyone can sense, I'm not particularly impressed with this product.
If you are going to charge your ev in a garage through a 3pin plug you need a top quality product with safety features and quality settings. So this device appears expensive but not if think about the risk involved with a poor quality device. You can set the amps as required and see a reading of kwh used. I have used the charger twice since it arrived and I am confident that it does the job giving me peace of mind.